CTE Strong Terms of Use

Effective as of Sept 26, 2016


Hello and welcome to our Terms of Use. The terms below are important as they affect your legal rights, so please find a comfy chair and read them and our Privacy Policy carefully.

1. Overview

Thanks for choosing to use CTE Strong, Inc.’s CTE Strong service (“CTE Strong”, “we”, “us”, “our”). By signing up, using, visiting, or browsing the CTE Strong service, you accept and agree to these Terms of Use. If you do not agree to these Terms of Use, then you may not use the CTE Strong service or consume any Content.


These Terms of Use, which include our Privacy Policy, govern your use of our service. As used in these Terms of Use, “CTE Strong service,” “our service,” or “the service” means the service provided by CTE Strong for discovering, watching, and using the CTE Strong resources, including all features and functionalities, website, and user interfaces, as well as all content and software associated with our service.

The CTE Strong service is created by CTE Strong, Inc. (referred to as “CTE Strong” in these Terms of Use). CTE Strong maintains and provides the service to you and is with whom you are entering into this agreement.

2. Changes to the Terms of Use.

CTE Strong may, from time to time, make changes to these Terms of Use or the Privacy Policy. Any revisions will become effective seven days after these Agreements are published. When we make material changes to the Agreements, we’ll provide you with prominent notice within the service or by sending you an email. In some cases, we will notify you in advance, and your continued use of the service after the changes have been made constitute your acceptance of the changes. Consequently, we recommend you read any such notice carefully. If you do not wish to continue using the service under the new version of agreements please reach out to our customer service team by filling out our contact form.

3. Our Services & Paid Subscriptions

Here’s some information about all the ways you can enjoy the CTE Strong service.

3.1 Our Services & Paid Subscriptions

We are a subscription service that provides our members with access to motion pictures (films), television shows, educational resources, and other audio-visual entertainment (“CTE Strong resources”, “resources”, “our resources”) streamed over the internet to computers and other devices. Certain CTE Strong services are provided to you free-of-charge. Other CTE Strong services require payment before you can access them. You can learn more about our services by visiting our website.

3.2 Codes and other pre-paid offers

If you have purchased or received a code, pre-paid offer, or other offer provided by or sold on behalf of CTE Strong for access to a Paid Subscription, you may be subject to an additional set of terms and conditions.

3.3 Trials

From time to time, we may offer trials of a Paid Subscription for a specified period without payment or at a reduced rate (a “Trial”). CTE Strong reserves the right, in its absolute discretion, to determine your eligibility for a Trial, and, subject to applicable laws, to withdraw or to modify a Trial at any time without prior notice and without liability, to the greatest extent permitted under the law.

4. Rights we grant you

The CTE Strong Service and the Content are the property of CTE Strong or CTE Strong’s licensors. We grant you a limited, non-exclusive, revocable license to make personal, non-commercial, use of the CTE Strong Service and a limited, non-exclusive revocable use of the Content (the “Licence”). The license for the content is campus-wide. What this means is that several users at one, physical location could use the content. To find out how to add a user click here.

You may publicly show and use the Content in/at: classrooms, school assemblies, career days, booth spaces at exhibitions/trade shows, presentations, fundraisers, keynote presentations, or breakout sessions.

You may, to the extent our website (where applicable) expressly authorizes you to do so, download Content, for personal use only, provided that you maintain all copyright and other notices contained in such Content. You agree not to store any significant portion of any Content in any form. Copying or storing of any Content for other than personal, non-commercial use is expressly prohibited without prior written permission from CTE Strong. In the event that your membership expires, or is terminated by CTE Strong, you agree to delete and discontinue use of all downloaded Content. Any materials downloaded or otherwise obtained by you through the CTE Strong Service is done at your own risk and you are solely responsible for any damage to your computer system or loss of data that may result from the download and/or use of such material.

The license the Content shall remain in effect until your membership expires, unless terminated by CTE Strong. This license expires when your membership expires or is cancelled, whichever comes first. You promise and agree that you are using the Content for your own personal, non-commercial use and that you will not redistribute or transfer the CTE Strong Service or the Content.

The CTE Strong Content is licensed, not sold, to you and CTE Strong and its licensors retain ownership of all copies of the CTE Strong Content even after installation or download on your personal computers, mobile handsets, tablets, and/or any other relevant devices (“Devices).

You agree to abide by our User Guidelines and not to use the CTE Strong Service, the Content, or any part thereof in any manner not expressly permitted by these Terms of Use. Except for the rights expressly granted in these Terms of Use, CTE Strong grants no right, title, or interest to you in the CTE Strong Service or Content.

5. Third Party Applications

The CTE Strong service is integrated with third party applications, websites, and services (“Third Party Applications”) to make available content, products, and/or services to you. These Third Party Applications may have their own terms and conditions and privacy policies. You understand and agree that CTE Strong does not endorse and is not responsible or liable for the behaviour, features, or content of any Third Party Application or any transaction you may enter into with the provider of such Third Party Applications.

6. Rights you grant us

In consideration of the rights granted to you under the Terms of Use you grant us the right to:
  • provide advertising and other information to you and
  • allow our business partners to do the same. In any CTE Strong service, the Content that you view, including its selection and placement may be influenced by commercial considerations, including agreements with third parties.

If you provide feedback, ideas, or suggestions to CTE Strong in connection with the CTE Strong Service or Content (“Feedback”), you acknowledge that the Feedback is not confidential and you authorize CTE Strong to use that Feedback without restriction and without payment to you. Feedback is considered a type of User Content.

You grant CTE Strong a non-exclusive, transferable, sub-licensable, royalty-free, perpetual (or, in jurisdictions where this is not permitted, for a term equal to the duration of the Terms of Use plus twenty (20) years), irrevocable, fully paid worldwide license to use, reproduce, make available to the public (e.g. perform or display), publish, translate, modify, create derivative works from, and distribute any of your User Content in connection with the Service through any medium, whether alone or in combination with other content or materials, in any manner and by any means, method or technology whether now known or hereafter created. Aside from the rights specifically granted herein, you retain ownership of all rights including intellectual property rights, in the User Content. Where applicable and permitted under applicable law, you agree to waive any “moral rights” (or the equivalent under applicable law) such as your right to be identified as the author of any User Content, including Feedback, and your right to be object to derogatory treatment of such User Content.

7. User guidelines

CTE Strong respects intellectual property rights and expects you to do the same. We’ve established a few ground rules for you to follow when using the Service, to make sure the CTE Strong Service stays enjoyable for everyone. Please follow these rules and encourage other users to do the same. If you have any questions please feel free to contact us.

The following is not permitted for any reason:

  • Copying, redistributing, reproducing, “ripping”, recording, transferring, from any part of the CTE Strong Service or the Content, or otherwise making use of the CTE Strong Service or the Content which otherwise infringes the intellectual property rights (such as copyright) in the CTE Strong Service or the Content or any part of it.
  • Creating any derivative works, without express approval and permission from CTE Strong.
  • Reverse-engineering, decompiling, disassembling, modifying, or creating derivative works based on the CTE Strong Service, Content or any part thereof unless permitted by applicable law.
  • Omitting any video or audio clips in the CTE Strong content.
  • Circumventing any technology used by CTE Strong, its licensors, or any third party to protect the Content or Service.
  • Circumventing any territorial restrictions applied by CTE Strong or its licensors.
  • Selling, renting, licensing, sublicensing, or leasing any part of the CTE Strong Service or Content. You may not receive financial remuneration from any Content without the express permission from CTE Strong.
  • Directly or indirectly selling a user account or accepting any compensation, financial or otherwise, to influence the name of a user account.
  • Uploading Content to YouTube, Vimeo, Dropbox, or any other domain without the express permission of CTE Strong. Just because you can download a file doesn’t mean you can upload it.
  • Removing or altering any copyright, trademark, or other intellectual property notices contained or provided through the CTE Strong Service (including for the purpose of disguising or changing any indications of the ownership or source of any Content)
  • Providing your password to any other person or using another person's username and password. If a colleague at your campus wants access to CTE Strong, add them as a user (click here to learn how).
  • Interferes with or in any way disrupts the CTE Strong Service, tampers with, breaches, or attempts to probe, scan, or test for vulnerabilities in the Service.

You acknowledge and agree that violation of the Terms of Use may result in immediate termination or suspension of your CTE Strong account. You also agree that CTE Strong may also reclaim your username for any reason.

Please be thoughtful about how you use the CTE Strong Service and what you share. The CTE Strong Service includes social and interactive features, including the ability to share content, and make certain information about you public. Remember that shared or publicly available information may be used and re-shared by other users on CTE Strong or across the web, so please use CTE Strong carefully and be mindful of what you post. CTE Strong has no responsibility for your choices to post material using the Service.

Your CTE Strong account is password protected. You are solely responsible for keeping your password confidential and secure. We recommend you treat your password as you would a toothbrush; don’t share it with anyone and change it often. You understand you are responsible for all use of your username and password on the Service. If your username or password is lost or stolen, or if you believe your account there has been compromised by a third party, please notify us immediately and change your password as soon as possible.

8. User Account

By creating an CTE Strong Account, you confirm that any registration information that you submitted to CTE Strong is true, accurate, and complete and that you will update such information in order to keep it current. You also acknowledge and agree that CTE Strong may remove or reclaim your username at any time if CTE Strong in its absolute discretion considers such action appropriate.

Upon reasonable request, you agree to provide any information and to sign all documentation that is necessary for us to carry out our responsibilities under this Agreement.

You agree not to use another person’s account with us unless you have their express authorization to do so.

Any information that you provided during the signup process can be corrected by returning to the previous screen(s) and correcting the erroneous information. You can also correct this information by logging in and clicking your name and/or account settings.

9. Your General Representations and Warranties

You represent and warrant to us that:

  • Decision to Use Our Services: you are a natural person and you have made an independent assessment of the services we offer and have determined whether the service provides value to you.
  • Compliance with Laws: your use of the CTE Strong Service or actea.ctestrong.com does not violate any applicable law or regulation and you undertake to abide by all applicable local, provincial, federal and international laws and regulations when using the CTE Strong Service and our website.
  • Use of the CTE Strong Service and Our Website: You will not use the CTE Strong Service or any other feature on actea.ctestrong.com for any purpose that is prohibited by this Agreement.
  • Changed Circumstances: you will notify us promptly regarding any changes in your Client Information that could affect the information we provide to you or our ability to communicate with you.
  • Our Intellectual Property: you will not, directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the CTE Strong Service, unless and to the extent applicable laws specifically prohibit such restriction, (ii) create derivative works of any part of the CTE Strong Service or any other aspect of our website, (iii) copy, distribute, or otherwise transfer any or all of the rights that you receive under this Agreement, or (iv) use or access the CTE Strong Service or our website in order to build a competitive product or service.

10. Intellectual property protection and Infringement

CTE Strong respects the rights of intellectual property owners. You agree that the CTE Strong Service and actea.ctestrong.com contains Content provided by us or by others (“Content”) and that such Content is or may be protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You agree to abide by all copyright notices, information, and restrictions contained in any Content accessed through our website.

If you believe that any Content infringes your intellectual property rights or other rights, see CTE Strong’s copyright policy. If CTE Strong is notified by a copyright holder that any Content infringes a copyright, CTE Strong may in its absolute discretion take actions without prior notification to the provider of that Content. If the provider believes that the content is not infringing, the provider may submit a counter-notification to CTE Strong with a request to restore the removed content.

If you believe that Content does not comply with the User Guidelines, please fill out the contact us form.

11. Service limitations and Modifications

CTE Strong will make reasonable efforts to keep the CTE Strong Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. To the extent permissible under applicable law, CTE Strong reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the CTE Strong Service, with or without notice, all liability to you, except where prohibited by law, for any interruption, modification, or discontinuation of the CTE Strong Service or any function or feature thereof. Notwithstanding the foregoing, if you have prepaid fees for a Paid Subscription that CTE Strong discontinued prior to the end of the Pre-Paid Period, CTE Strong will refund you the prepaid fees for the Pre-Paid period after such discontinuation. You understand, agree, and accept that CTE Strong has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service. This section will be enforced to the extent permissible by applicable law. CTE Strong and/or the owners of any Content may, from time to time, remove any such Content without notice to the extent permissible by applicable law.

12. Location partner accounts

We want to stop and give a special thank-you to the organizations that have generously become a location partner and sponsored an academic institution with a paid subscription.

If you establish an CTE Strong account on behalf of a company, organization, entity, or brand (a “Partner”, and such account a “Location Partner”), the terms “you” and “your”, as used in Section 12 of the Terms of Use apply to both you and the Location Partner, as applicable.

If you open a Location Partner account, you represent and warrant that you are authorized to grant all permissions and licenses provided in the Terms of Use and to bind the Partner to the Terms of Use. To the extent permissible under applicable law, CTE Strong reserves the right at any time, to modify or revoke Location Partner privileges, with or without notice, except where prohibited by law.

For the school, academic institution, organization, entity, or brand (such an account a “Organization” and the people at the Organization the “User” or “Users”), that you sponsored, the term “User” applies to the Organization, as applicable.

12.1 Endorsements

You, the Location Partner, may not promote any of your products or services or take any action that implies an endorsement from the CTE Strong Service, unless the Partner has independently obtained the rights to imply such a promotion or endorsement.

12.2 Messaging

Due to anti-spam and privacy legislations you may only send messages to Users who have first sent a message to the Partner. You are solely responsible for any and all communication between the Partner and the User. CTE Strong is not responsible for communication between the Partner and the User nor does it endorse any opinion contained in any communication between the two parties. YOU AGREE THAT IF ANYONE BRINGS A CLAIM AGAINST CTE Strong RELATED TO COMMUNICATION BETWEEN THE USER AND THE PARTNER, THEN, TO THE EXTENT PERMISSIBLE UNDER LOCAL LAW, YOU WILL INDEMNIFY AND HOLD CTE Strong HARMLESS FROM AND AGAINST ALL DAMAGES, LOSSES, AND EXPENSES OF ANY KIND (INCLUDING REASONABLE ATTORNEY FEES AND COSTS) ARISING OUT OF SUCH CLAIM.

13. Customer support

For customer support with account-related and payment-related questions, please see the support page on our website. If you’re questions are not answered by the available support videos, please contact us using the contact form at the bottom of the page or call CTE Strong at (716) 805-EDGE. We will use reasonable efforts to respond to all customer support questions and concerns, but we make no guarantees or warranties of any kind that any customer support queries will be responded to within a certain time frame, or that the responses will be satisfactory to the receiver. Not all problems may be addressed and CTE Strong reserves the right to make a reasonable effort to resolve any issue but is not legally responsible to do so. In certain instances, Customer Service may best be able to assist you by accessing your account remotely. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will control.

14. Billing, Payments, and Cancellations.

14.1 Billing

The membership fee for our service will be billed an appropriate amount of time after receiving the money. To continue your membership after your first year with CTE Strong, you must renew your membership at the end of the year and at the end of each year thereafter or your membership will automatically be cancelled. Membership fees are fully earned upon payment. To find more information about your billing details, visit our website and find your Billing History under the Membership Info tab on your account setting tab or contact us through our support page. Find how many days are left in your membership under the Membership Info tab in your account settings. As used in these Terms of Use, "billing" shall indicate a charge, debit or other payment clearance, as applicable, against your Payment Method.

14.2 Required Pre-Payment

Subscriptions for an CTE Strong Membership can be purchased through a pre-payment giving you access to the CTE Strong Service for a specific time period. If you have purchased a Paid Subscription either by registering online or by registering through our customer support, your Paid Subscription will automatically terminate at the end of the Pre-Paid Period.

14.3 Refunds

PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. If an account is cancelled before your membership has expired, you will have continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.

13.4 Cancellations

The cancellation of your account will automatically take effect the day after the last day of the current subscription period, and you will no longer have access to your account. You may cancel your CTE Strong Membership at anytime, without penalty, by sending us an email specifying that you wish to terminate your access. The termination will take effect promptly upon receipt of your email. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIALLY UNUSED MEMBERSHIP PERIODS OR UNACCESSED CTE Strong CONTENT.

13.5 Price Changes

CTE Strong reserves the right to adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms of Use, any price changes to your service will take effect following notice to you. We may change the Pre-Paid Period (for periods not yet paid for), or Codes from time to time, and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. As permitted by local law, you accept the new price by continuing to use the CTE Strong Service after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by unsubscribing from the CTE Strong Service prior to the price change going into effect. Please therefore make sure you read any such notification of price changes carefully.

13.6 Payment Methods

You may pay for an CTE Strong Membership through registration, by renewing your account on the Membership Info tab located under the Account Settings page of our website, or by calling us at (716) 805-EDGE. Payments can be paid for online by credit, or over the phone via credit or Purchase Order (PO). If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account, you remain responsible for any uncollected amounts. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges. Check with your Payment Method service provider for details.

14. Term and termination

The Agreements will continue to apply to you until terminated by either you or CTE Strong. However, you acknowledge and agree that the perpetual licence granted by you in relation to User Content, including Feedback, is irrevocable and will therefore continue after expiry or termination of any of the Agreements for any reason. CTE Strong may terminate the Agreements or suspend your access to the CTE Strong Service at any time, including in the event of your actual or suspected unauthorised use of the CTE Strong Service and/or Content, or non-compliance with the Agreements. If you or CTE Strong terminate the Agreements, or if CTE Strong suspends your access to the CTE Strong Service, you agree that CTE Strong shall have no liability or responsibility to you and CTE Strong will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law. To learn how to terminate your CTE Strong account, please contact us through the “Contact Us” form which is available on our Support page or by calling us at (716) 805-EDGE. This section will be enforced to the extent permissible by applicable law.

Sections 6, 7, 8, 10, 14, 16, 17, 18, 19, 20, 21, 22, 23, and 24 herein, as well as any other sections of the Agreements that, either explicitly or by their nature, must remain in effect even after termination of the Agreements, shall survive termination

15. Warranty and disclaimer

WE ENDEAVOUR TO PROVIDE THE BEST SERVICE WE CAN, BUT YOU UNDERSTAND AND AGREE THAT THE CTE Strong SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. YOU USE THE CTE Strong SERVICE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CTE Strong AND ALL OWNERS OF THE CONTENT MAKE NO REPRESENTATIONS AND DISCLAIM ANY WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NEITHER CTE Strong NOR ANY OWNER OF CONTENT WARRANTS THAT THE CTE Strong SERVICE IS FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. IN ADDITION, CTE Strong MAKES NO REPRESENTATION NOR DOES IT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY APPLICATIONS (OR THE CONTENT THEREOF), USER CONTENT, OR ANY OTHER PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY ON OR THROUGH THE CTE Strong SERVICE OR ANY HYPERLINKED WEBSITE, AND AGREE THAT CTE Strong IS NOT RESPONSIBLE OR LIABLE FOR ANY TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS OF THIRD PARTY APPLICATIONS OR PRODUCTS OR SERVICES ADVERTISED ON OR THROUGH THE CTE Strong SERVICE. AS WITH ANY PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. NO ADVICE OR INFORMATION WHETHER ORAL OR IN WRITING OBTAINED BY YOU FROM CTE Strong SHALL CREATE ANY WARRANTY ON BEHALF OF CTE Strong IN THIS REGARD. SOME ASPECTS OF THIS SECTION MAY NOT APPLY IN SOME JURISDICTIONS IF PROHIBITED BY APPLICABLE LAW.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

16. Limitation

YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH THE CTE Strong SERVICE IS TO STOP USING THE CTE Strong SERVICE. WHILE CTE Strong ACCEPTS NO RESPONSIBILITY FOR THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, AND WHILE YOUR RELATIONSHIP WITH SUCH THIRD PARTY APPLICATIONS MAY BE GOVERNED BY SEPARATE AGREEMENTS WITH SUCH THIRD PARTIES, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY, AS WITH RESPECT TO CTE Strong, FOR ANY PROBLEMS OR DISSATISFACTION WITH THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, IS TO UNINSTALL AND/OR STOP USING ANY SUCH THIRD PARTY APPLICATIONS.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CTE Strong, ITS OFFICERS, LOCATION PARTNERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS, OR LICENSORS BE LIABLE FOR (1) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES; (2) ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS (WHETHER DIRECT OR INDIRECT), IN ALL CASES ARISING OUT OF THE USE OR INABILITY TO USE THE CTE Strong SERVICE, THIRD PARTY APPLICATIONS, OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER CTE Strong HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; OR (3) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE CTE Strong SERVICE, THIRD PARTY APPLICATIONS, OR THIRD PARTY APPLICATION CONTENT MORE THAN THE AMOUNTS PAID BY YOU TO CTE Strong DURING THE PRIOR TWELVE MONTHS IN QUESTION, TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW.

Nothing in the Agreements removes or limits CTE Strong’S liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence, and, if required by applicable law, gross negligence. Some aspects of this section may not apply in some jurisdictions if prohibited by applicable law.

17. Entire agreement

Other than as stated in this section or as explicitly agreed upon in writing between you and CTE Strong, the Agreements constitute all the terms and conditions agreed upon between you and CTE Strong and supersede any prior agreements in relation to the subject matter of these Agreements, whether written or oral.

Please note, however, that other aspects of your use of the CTE Strong Service may be governed by additional agreements. That could include, for example, access to the CTE Strong Service as a result of a grant or discounted Trials. When you are presented with an offer for such aspects of your use, you will be presented with any related additional agreement, and you may have an opportunity to agree to additional terms. To the extent that there is any irreconcilable conflict between any additional terms and these Terms, the additional terms shall prevail.

18. Severability and waiver

Unless as otherwise stated in the Agreements, should any provision of the Agreements be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Agreements, and the application of that provision shall be enforced to the extent permitted by law.

Any failure by CTE Strong or any third party beneficiary to enforce the Agreements or any provision thereof shall not waive CTE Strong’s or the applicable third party beneficiary’s right to do so.

19. Assignment

CTE Strong may assign the Agreements or any part of them, and CTE Strong may delegate any of its obligations under the Agreements. You may not assign the Agreements or any part of them, nor transfer or sublicense your rights under the Agreements, to any third party.

20. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold CTE Strong harmless from and against all damages, losses, and expenses of any kind (including reasonable attorney fees and costs) arising out of: (1) your breach of this Agreement; (2) any User Content; (3) any activity in which you engage on or through the CTE Strong Service; and (4) your violation of any law or the rights of a third party.

21. Choice of law, mandatory arbitration and venue

21.1 Choice of Law

Unless otherwise required by a mandatory law of a member state of the European Union or any other jurisdiction, the Agreements (and any non-contractual disputes/claims arising out of or in connection with them) are subject to the laws of the state or country listed below, without regard to choice or conflicts of law principles.

Further, you and CTE Strong agree to the jurisdiction of the courts listed below to resolve any dispute, claim, or controversy that arises in connection with the Agreements (and any non-contractual disputes/claims arising out of or in connection with them). (In some cases, that jurisdiction will be “exclusive”, meaning that no other countries’ courts can preside over the matter; have jurisdiction; in other cases, the jurisdiction is “non-exclusive”, meaning that other countries’ courts may have jurisdiction as well. This is indicated in the chart as well.)

Country Choice of Law Jurisdiction
Canada Laws of the Province of Ontario Exclusive; Courts of Ontario, Canada
United States State of California, United States Exclusive; State and Federal Courts of San Francisco County, CA or New York, NY

21.2 CLASS ACTION WAIVER

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND CTE Strong AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and CTE Strong agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

21.3 RIGHT TO A TRIAL BY JURY WAIVER

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND CTE Strong AGREE TO WAIVE YOUR RIGHTS TO A TRIAL BY JURY TO SETTLE ALL DISPUTES, CLAIMS, AND CONTROVERSIES THAT ARISE IN CONNECTION WITH THE AGREEMENTS. Unless both you and CTE Strong agree, all disputes, claims, and controversies will be settled through other means than a jury.

21.4 Arbitration

If you are located in, are based in, have offices in, or do business in a jurisdiction in which this Section is enforceable, the following mandatory arbitration provisions apply to you:

21.4.1 Dispute Resolution and Arbitration

If you are an CTE Strong member in the United States or Canada (including its possessions and territories), you and CTE Strong agree that any dispute, claim or controversy arising out of or relating in any way to the CTE Strong service (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of the Agreements), these Terms of Use and this Arbitration Agreement, will be determined by mandatory binding individual arbitration or in small claims court.

Arbitration is more informal than a lawsuit in court. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. Arbitration allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. There may be more limited discovery than in court. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney fees), except that the arbitrator may not award declaratory or injunctive relief benefiting anyone but the parties to the arbitration.

You agree that, by agreeing to these Terms of Use, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and CTE Strong are each waiving the right to a trial by jury or to participate in a class action as stated above. This arbitration provision shall survive termination of this Agreement and the termination of your CTE Strong Membership.

Any arbitration will be conducted in the English language and unless otherwise required by a mandatory law of a member state of the European Union or any other jurisdiction, the law to be applied in any arbitration is stated in the section above.

21.4.2 Exceptions

Notwithstanding clause above, you and CTE Strong both agree that nothing herein will be deemed to waive, preclude, or otherwise limit either of our rights, at any time, to

  • bring an individual action in a U.S. small claims court,
  • pursue enforcement actions through applicable U.S. federal, state, or local agencies where such actions are available,
  • seek injunctive relief in a court of law, or
  • to file suit in a court of law to address intellectual property infringement claims.

21.4.3 Arbitration Rules

  • Notice: If you elect to seek arbitration or file a small claim court action, you must first send to CTE Strong, by certified mail, Federal Express (signature required), or in the event that we do not have a physical address on file for you, by electronic mail ("Notice"). The Notice to CTE Strong must be addressed to: CTE Strong, Attn: General Counsel, 3860 Quarry Road, Beamsville, ON Canada L0R1B0 ("Notice Address"). If CTE Strong initiates arbitration, it will send a written Notice to the email address used for your membership account. A Notice, whether sent by you or by CTE Strong, must
    • Describe the nature and basis of the claim or dispute; and
    • set forth the specific relief sought ("Demand").

    If CTE Strong and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or CTE Strong may commence an arbitration proceeding or file a claim in small claims court.

    All documents and information disclosed in the course of the arbitration shall be kept strictly confidential by the recipient and shall not be used by the recipient for any purpose other than for purposes of the arbitration or the enforcement of arbitrator’s decision and award and shall not be disclosed except in confidence to persons who have a need to know for such purposes or as required by applicable law. Except as required to enforce the arbitrator’s decision and award, neither you nor CTE Strong shall make any public announcement or public comment or originate any publicity concerning the arbitration, including, but not limited to, the fact that the parties are in dispute, the existence of the arbitration, or any decision or award of the arbitrator.

    You may download or copy a form Notice and a form to initiate arbitration at www.adr.org. If you are required to pay a filing fee, after CTE Strong receives notice at the Notice Address that you have commenced arbitration, CTE Strong will promptly reimburse you for your payment of the filing fee, unless your claim is for greater than US$10,000, in which event you will be responsible for filing fees.

  • Commencement of proceedings:The arbitral proceeding commences on the date of receipt of the notice to arbitrate the dispute.
  • Selection of Arbitrators: Either you or we may start arbitration proceedings. If you are located in, are based in, have offices in, or do business in the United States or Canada, any arbitration between you and CTE Strong will be finally settled under the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (“AAA”) then in force (the “AAA Rules”), as modified by the Agreements. You and CTE Strong agree that these Agreements affect interstate commerce, so the U.S. Federal Arbitration Act and federal arbitration law apply and govern the interpretation and enforcement of this provision (despite the choice of law provision above). The AAA Rules, as well as instructions on how to file an arbitration proceeding with the AAA, appear www.adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Notice Address. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this arbitration agreement. Unless CTE Strong and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your residence. CTE Strong can also help put you in touch with the AAA.
  • Location: If your claim is for US$10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US$10,000, the right to a hearing will be determined by the AAA Rules.
  • Any arbitration hearings will take place at a location to be agreed upon in San Francisco, California or New York, New York, provided that if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted

    • solely on the basis of documents submitted to the arbitrator;
    • through a non-appearance based telephonic hearing; or
    • by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address.

    If you are not located in, are not based in, do not have offices in, and do not do business in the United States or Canada, any arbitration between you and CTE Strong will be finally settled under the Rules of Arbitration of the International Chamber of Commerce (the “ICC”) then in force (the “ICC Rules”) by one or more arbitrators appointed in accordance with the ICC Rules, as modified by these Developer Terms, and will be administered by the International Court of Arbitration of the ICC.

  • Costs: Your arbitration fees and your share of arbitrator compensation will be limited to those fees set forth in the AAA’s Consumer Rules with the remainder paid by CTE Strong. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In such case, you agree to reimburse CTE Strong for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules.
  • Statement of Claim: YOU AND CTE Strong AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and CTE Strong agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
  • Statement of Defense: Any arbitration must be commenced by filing a demand for arbitration within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission, or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. If applicable law prohibits a one-year limitation period for asserting claims, any claim must be asserted within the shortest time period permitted by applicable law.
  • Hearing Date: The parties shall jointly select a date for the hearing that is no later than 30 days from the date following the submission of the respondent's statement of defence.
  • Exchange of Information: Each party shall deliver to the other party(ies) and to the arbitrator(s) no later than 10 days prior to the date set for a hearing, a copy of all documents and other materials on which the party intends to rely during the arbitral hearing.
  • Arbitral Award:During the arbitration, the amount of any settlement offer made by you or CTE Strong shall not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. The arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA Rules. In the event our dispute is finally resolved through arbitration in your favor, CTE Strong shall pay you
    • the amount awarded by the arbitrator, if any,
    • the last written settlement amount offered by CTE Strong in settlement of the dispute prior to the arbitrator’s award; or
    • $1,000.00, whichever is greater.

    Arbitrator Reasoning: Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

  • Governing Law Clause: The arbitrator(s) shall resolve this dispute in accordance with the laws stated in the designated area (i.e. Ontario, Canada or San Francisco California) of the country you are located in, are based in, have offices in, or do business in as stated above in section 24.1.

21.4.5 Modifications

In the event that CTE Strong makes any future change to this arbitration provision (other than a change to CTE Strong's address for Notice), you may reject any such change by sending us written notice within 30 days of the change to CTE Strong's address for Notice, in which case your account with CTE Strong shall be immediately terminated and this arbitration provision, as in effect immediately prior to the amendments you reject, shall survive.

21.4.6 Enforceability

If the class action waiver at Section 24.2 is found to be unenforceable in arbitration or if the entirety of this Section 24 is found to be unenforceable, then the entirety of this Section 24.3 shall be null and void and, in such case, the parties agree that the exclusive jurisdiction and venue described in Section 24.1 shall govern any action arising out of or related to the Agreements.

22. Contact us

If you have any queries, or complaints regarding the CTE Strong Service or the Agreements, please fill out the “Contact Us” form on the support page of our website, or call us at (716) 805-EDGE.

You may have the Agreements mailed to you electronically by sending a letter to CTE Strong, Attn: General Counsel, 3860 Quarry Road, Beamsville, ON Canada L0R1B0 with your email address and a request for the Agreements.

Thank you for reading our Terms. We hope you enjoy CTE Strong!


CTE Strong, Inc.

3860 Quarry Road

Beamsville ON, Canada

L0R1B0


© CTE Strong